Publication: La resiliencia en Servicios Sociales Comunitarios: un abordaje
desde la perspectiva de los profesionales.
Authors
Pacheco-Mangas, Javier ; Palma-Garcia, Maria de las Olas
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Publisher
Universidad de Murcia. Servicio de Publicaciones
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Description
Abstract
El contexto laboral de los trabajadores sociales en servicios sociales comunitarios se caracteriza
por las dificultades y retos a los que se enfrentan a diario en su práctica profesional. El propósito de la investigación
es identificar en el discurso de los profesionales la puesta en práctica de estrategias y respuestas
resilientes por su parte y de las organizaciones en las que trabajan. La información se recabó en entrevistas
en profundidad a veinticinco profesionales del trabajo social con amplia experiencia de la provincia de
Málaga. Tras el análisis de contenido de los discursos y tomando como referencia el modelo de resiliencia de
Grotberg (1995) y el modelo de resiliencia organizacional de Lee, Vargo & Seville (2013), se identificó un
afrontamiento desigual de la adversidad por parte de los profesionales y de sus organizaciones. De esta
forma se pone de manifiesto como los profesionales del trabajo social se sobreponen a la adversidad desarrollando
estrategias resilientes que les permiten una mejor adaptación y cumplimiento de los objetivos
confiados. Por el contrario, se identifican en el discurso, una serie de comportamientos organizacionales
entre los que destaca la dificultad de adaptación a la dinámica social cambiante, perjudicando en la consecución
del éxito global de la intervención social.
The work context of social workers in community social services is characterized by the difficultiesand challenges that they face daily in their professional practice. The purpose of the research is to identify inthe discourse of the professional implementation of strategies and responses resilient for themselves and or-ganizations in which they work. The information was collected in-depth interviews with twenty-five socialworkers with extensive professional experience who work in the province of Málaga. After content analysisof speeches and by reference to the model of resilience Grotberg (1995) and the model of organizational re-silience Lee, Vargo & Seville (2013), unequal coping with adversity by professionals and their organizationswere identified. Thus it is evident as social work professionals overlap resilient to adversity develop strategiesthat enable them to better adaptation and implementation of unsuspecting targets. On the contrary, areidentified in the speech, a series of organizational behavior among which the difficulty of adapting to thechanging social dynamics, hurting in achieving the overall success of social intervention.
The work context of social workers in community social services is characterized by the difficultiesand challenges that they face daily in their professional practice. The purpose of the research is to identify inthe discourse of the professional implementation of strategies and responses resilient for themselves and or-ganizations in which they work. The information was collected in-depth interviews with twenty-five socialworkers with extensive professional experience who work in the province of Málaga. After content analysisof speeches and by reference to the model of resilience Grotberg (1995) and the model of organizational re-silience Lee, Vargo & Seville (2013), unequal coping with adversity by professionals and their organizationswere identified. Thus it is evident as social work professionals overlap resilient to adversity develop strategiesthat enable them to better adaptation and implementation of unsuspecting targets. On the contrary, areidentified in the speech, a series of organizational behavior among which the difficulty of adapting to thechanging social dynamics, hurting in achieving the overall success of social intervention.
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