Publication: Inicio del proceso de calidad en un centro público de Educación Secundaria.
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Date
2021
Authors
Bargay Juan, Marta ; Alfageme González, Maria Begoña
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Publisher
Comunidad Autónoma de la Región de Murcia, Consejería de Educación y Cultura, Servicio de Publicaciones
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Description
Abstract
El propósito de este estudio es implantar un sistema de gestión de la
calidad (SGC) en un centro público de Educación Secundaria en dos
etapas. La primera etapa, de carácter diagnóstico, pretende analizar la
situación inicial del centro y justificar ante la comunidad educativa la
necesidad de su implantación. La segunda etapa de tipo evaluativo, se
centra en planificar la misión, la visión y los valores de la política de
calidad y elaborar el mapa de procesos. Se ha llevado a cabo una
investigación basada en un estudio de caso, dentro de un paradigma
fenomenológico, haciendo uso de un enfoque puramente cualitativo. La
muestra principal ha estado constituida por el comité de calidad del
centro (miembros del equipo directivo junto a la jefa del departamento
de orientación y la investigadora-coordinadora). Los datos se obtienen
en grupos de observación y en cuestionarios anónimos. Los resultados
demuestran que el trabajo realizado en el proceso de calidad ayuda en
la mejora del liderazgo distribuido del centro, así como el desarrollo de
una identidad propia.
The purpose of this study is to set up a system of quality management (SQM) in a public centre of Secondary Education in two stages. The first one, of diagnosis character, intends to analyse the initial situation in a public centre and justify, before the educative community, the necessity of its implementation. The second stage, of evaluative type, is centred on planning the mission, the vision and the values of the quality politics and develop a processing map. An investigation based on a case study has been carried out within a phenomenologic paradigm, making use of a purely qualitative view. The sample has been formed by the Committee of Quality of the centre (members of the school management together with the chief of the Guidance Department). The data are obtained from discussion groups and from anonymous questionnaires. The results show that the work carried out in the process of quality helps in the improvement of the leadership distributed in the centre, as well as in the development of an own identity.
The purpose of this study is to set up a system of quality management (SQM) in a public centre of Secondary Education in two stages. The first one, of diagnosis character, intends to analyse the initial situation in a public centre and justify, before the educative community, the necessity of its implementation. The second stage, of evaluative type, is centred on planning the mission, the vision and the values of the quality politics and develop a processing map. An investigation based on a case study has been carried out within a phenomenologic paradigm, making use of a purely qualitative view. The sample has been formed by the Committee of Quality of the centre (members of the school management together with the chief of the Guidance Department). The data are obtained from discussion groups and from anonymous questionnaires. The results show that the work carried out in the process of quality helps in the improvement of the leadership distributed in the centre, as well as in the development of an own identity.
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