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Title: Social and digital empowerment of vulnerable library user of the Regional Library of Murcia, Spain
Issue Date: Jan-2017
Publisher: El profesional de la información
Citation: El profesional de la información, 26, 1, pp. 20-33
ISSN: ISSN: 1699-2407
Keywords: Social Inclusion
Digital Inclusion
Public Libraries
Vulnerable users
Biblioteca Regional de Murcia
Digital competence
Abstract: This research is based on two qualitative techniques applied to further understand the levels of digital risk or empowerment of vulnerable users visiting Murcia Regional Library. Library users and staff, social workers, and the three most recent library managers were interviewed; participatory observation was applied. We studied the exclusion factors of users, their motivation for using library services, and their information and digital competencies. We conclude that these persons use the library primarily as a center for both leisure and media Internet purposes and also occasionally to study or job search. Nevertheless, and above all, they value the library as a comfortable, normalized, and inclusive space, in which they feel integrated and where, without limits, they can stay for leisure or practical purposes
Primary author: Gómez-Hernández, José-Antonio
Hernández-Pedreño, Manuel
Romero-Sánchez, Eduardo
Document type: info:eu-repo/semantics/article
Number of pages / Extensions: 13
Rights: info:eu-repo/semantics/openAccess
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