Telephone-Based Structured Communication SimulationProgram for the Follow-Up of COVID-19 Cases and Contacts inPrimary Care

Abstract

(1) The COVID-19 pandemic has had many consequences on health systems worldwide. Inthe Spanish health system, telephone-based consultations were coupled to in-person consultations.This type of consultation was mainly a challenge for the primary care teams, who had to assume thegreatest load of care provision. The objective of the present study was to discover the satisfaction andperception of health professionals related to a training program on efficient communication basedon high-fidelity simulation. (2) Methods: A cross-sectional descriptive study based on a convergentand parallel mixed method. The satisfaction and perception of 275 health professionals associatedwith COVID-19 training based on the structured communication model CERCAR©was analyzed.(3) Results: The assessment of the satisfaction with the training and methodology was high. Withrespect to the transfer of information, the participants gave a high score to the categories of con-solidation of learning, applicability to their work, and benefits for the institution. The qualitativeresults supported these findings. (4) Conclusions: The training program and its virtual modalitywere well received, and had a high degree of transference. The application of active, online learningmethodologies is a relevant format for continuous education.