Browsing by Subject "Organizações desportivas"

Now showing 1 - 3 of 3
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    Calidad en los servicios deportivos infantiles: una revisión sistemática
    (Universidad de Murcia; servicio de publicaciones, 2025) Moreno Hernández, Zaid Alejandro; Morquecho Sánchez, Raquel; Morales Sánchez, Verónica; Gadea Cavazos, Erika Alexandra; Departamentos
    Evaluar la calidad del servicio deportivo que ofrecen las organizaciones es clave para identificar y responder a las expectativas y necesidades de los usuarios, mejorando así su competitividad y diferenciación en el mercado. El objetivo de esta revisión sistemática consiste en analizar la evidencia científica actual sobre las metodologías y enfoques utilizados para evaluar la calidad del servicio en el deporte infantil (6 a 12 años). Esta revisión se basa en los criterios establecidos por la declaración PRISMA (Preferred Reporting Items for Systematic review and Meta-Analyses). La búsqueda de información se realizó en las bases de datos SCOPUS, EBSCOhost, ScienceDirect y Web of Science, aplicando los siguientes criterios de búsqueda: rango de diez años; idiomas inglés y español; acceso abierto. Se encontraron 24 estudios, que pasaron por criterios de inclusión y exclusión utilizando el diagrama de flujo PRISMA. Finalmente, se incluyeron en la revisión 5 artículos para su análisis, los cuales se basaron en el modelo SERVQUAL, que permite medir la calidad del servicio al comparar las expectativas y las percepciones de los usuarios. En estos estudios se evaluaron centros deportivos a través entrevistas individuales y grupos focales, destacando que los usuarios infantiles dan mayor importancia a la interacción con el profesor y a los aspectos tangibles. Además, los artículos se analizaron con una de las herramientas de lectura critica CASPe, diseñada para evaluar estudios cualitativos, dando resultados mayormente positivos. En conclusión, la revisión sistemática muestra la limitación científica existente sobre la evaluación de la calidad en servicios deportivos infantiles
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    Factores determinantes en la satisfacción laboral de trabajadores en una entidad deportiva
    (Universidad de Murcia. Servicio de publicaciones, 2025) Medina-Rodríguez, RosaElena; Ceballos-Gurrola, Oswaldo; Reyes-Robles, Marina; Sánchez-Félix, Daniel; Ramos-Carranza, IselaGuadalupe; Sin departamento asociado
    The objective of this study was to analyze the factors influencing job satisfaction among employees in a sports organization, considering their personal characteristics and working conditions. The research included a total of 187 employees, of whom 75.4% were men and 24.6% were women, with a mean age of 40.18 ± 11.39 years. A job satisfaction survey comprising six factors and 28 items was administered. The results indicated that the highest-rated factors were work organization (3.34 ± 0.59) and overall evaluation (3.45 ± 0.52), suggesting a moderate level of satisfaction among employees. Additionally, no significant differences were observed based on gender (p> 0.05). Regarding age, significant differences were found only in the workplace factor, with employees over 56 years old (Mdn= 3.67, IQR= 0.66) reporting the highest satisfaction. Moreover, employees with a high school education (Mdn= 3.80, IQR= 0.40) exhibited greater satisfaction in job evaluation. No significant differences were reported across job areas (p> 0.05). Similarly, through a cluster analysis, three distinct worker profiles were identified, with the group of young women with university education being the least satisfied, and the group of older adults in the infrastructure area being the most satisfied.Finally, the study identified areas for improvement, including the optimization of material resources, enhancements in occupational safety and hygiene, and better opportunities for promotion and financial compensation.
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    Publication
    Open Access
    Factores determinantes en la satisfacción laboral de trabajadores en una entidad deportiva
    (Universidad de Murcia: servicio de publicaciones, 2025) Medina-Rodríguez, Rosa Elena; Ceballos-Gurrola, Oswaldo; Reyes-Robles, Marina; Sánchez-Félix, Daniel; Ramos-Carranza, IselaGuadalupe; Sin departamento asociado
    The objective of this study was to analyze the factors influencing job satisfaction among employees in a sports organization, considering their personal characteristics and working conditions. The research included a total of 187 employees, of whom 75.4% were men and 24.6% were women, with a mean age of 40.18 ± 11.39 years. A job satisfaction survey comprising six factors and 28 items was administered. The results indicated that the highest-rated factors were work organization (3.34 ± 0.59) and overall evaluation (3.45 ± 0.52), suggesting a moderate level of satisfaction among employees. Additionally, no significant differences were observed based on gender (p> 0.05). Regarding age, significant differences were found only in the workplace factor, with employees over 56 years old (Mdn= 3.67, IQR= 0.66) reporting the highest satisfaction. Moreover, employees with a high school education (Mdn= 3.80, IQR= 0.40) exhibited greater satisfaction in job evaluation. No significant differences were reported across job areas (p> 0.05). Similarly, through a cluster analysis, three distinct worker profiles were identified, with the group of young women with university education being the least satisfied, and the group of older adults in the infrastructure area being the most satisfied.Finally, the study identified areas for improvement, including the optimization of material resources, enhancements in occupational safety and hygiene, and better opportunities for promotion and financial compensation